Returns and Refund Policy

Last Updated: March 3 2025

Thank you for shopping at Hero Basics (https://www.herobasics.com we value your trust in our products and are committed to ensuring your complete satisfaction with your purchase.

Return Eligibility

Hero Basics accepts returns only for defective clothing, shoes and accessories that meet the following criteria:

• Items with manufacturing defects
• Items received damaged due to shipping (damage must be documented/photographed upon delivery)
• Items that significantly differ from their product description
• Items with missing components or accessories

Return Process

1. Submit a return request through our online form at https://herobasics.com/returns or click on the button at the bottom of this page within 14 calendar days of receiving your order
2. Wait for our customer service team to review your request (within 2-3 business days)
3. If approved, you will receive detailed return instructions and a return authorization number
4. Package your item securely with all original tags and documentation
5. Ship the item using the provided instructions

Important Notes

• All items must be unworn, unwashed, and in their original condition, with all tags attached. Shoes must be returned with the original packaging
• Damage caused during the opening of your package (from scissors or other sharp objects) is not covered under our return policy. Open packages with care
• We reserve the right to deny returns that do not meet our eligibility criteria and policy
• Deliberately damaged or altered items will not be accepted for return
• Returns without prior authorization will not be processed or accepted

Refund Process

Once we receive and inspect your return:

• Approved returns will be refunded to your original payment method
• Refunds typically process within 5-7 business days depending on the financial institution
• Your refund amount will exclude original shipping charges for exchanges
• You will receive an email notification when your refund is processed

Non-Refundable Items

The following are not eligible for return or refund:

• Items marked as “Final Sale” or “Non-Returnable”
• Items damaged after delivery due to improper handling
• Items without original tags and packaging including shoes
• Items showing signs of wear, washing, or alteration

Shipping Costs

• Original shipping fees are non-refundable
• Items returned due to customer error or will be reshipped at customer expense
• Items returned due to Hero Basics error will be reshipped at our expense

Exchanges

We understand that finding the right size when shopping online can be challenging. For size exchanges:

• Size exchanges must be requested within 14 calendar days of receiving your order
• Items must be unworn, unwashed, and have all original tags attached
• Submit a size exchange request through our online form at https://herobasics.com/returns or click on the button at the bottom of this page
• Input “Size Exchange” as your return reason in the form
• Specify the new size you would like to receive
• Wait for approval and shipping instructions before sending your item

Please Note:

• Exchanges are subject to size availability
• You are responsible for the return shipping costs of your original item
• Hero Basics will cover the shipping cost of your replacement size
• Only one size exchange per item is permitted
• If your desired size is unavailable, we will process a return according to our standard return policy

Quality Commitment

At Hero Basics, we stand behind the quality of our products. While we may not offer blanket refunds, we are committed to addressing legitimate quality concerns and ensuring you receive the high-quality items you expect from our brand.

Contact Information

For questions about our return policy or to check the status of your return:

• Email: info@herobasics.com
• Phone: (310) 749-5155 (Monday – Friday 10Am -5PM)

Policy Updates

Hero Basics reserves the right to modify this policy at any time. Any changes will be posted on this page with a new “Last Updated” date.

Last Updated: January 29, 2025